Morocco Launches E-Police: A Digital Revolution in Public Services

The General Directorate of National Security (DGSN) in Morocco has unveiled a groundbreaking digital platform called E-Police, marking a significant leap forward in the modernization of police administrative services. Set to go live on December 20, 2024, this innovative portal promises to transform how Moroccan citizens interact with law enforcement agencies.

Key Features of E-Police

The E-Police platform is designed to streamline access to essential services, offering a range of benefits:

1. Digital Access: Citizens can now request administrative documents online, including criminal record certificates.
2. Identity Verification: The platform integrates with the "Trusted Third Party" and "Digital Identity" systems developed by DGSN for secure identity verification.
3. Appointment Scheduling: Users can book appointments for national identity card services.
4. Recruitment Services: The portal facilitates registration for police recruitment examinations.

Advanced Technology Integration

E-Police leverages cutting-edge technologies to enhance user experience:

• Remote Identity Verification: Allows users to confirm their identity without physical presence.
• Rapid Response System: Ensures quick processing of requests.
• Data Protection: Implements robust measures to safeguard personal information.

Streamlined Document Retrieval

The platform introduces an efficient process for obtaining administrative documents:

1. Users submit requests online using their electronic national identity cards.
2. After identity verification, the system processes the request remotely.
3. An electronic notification is sent when the document is ready for collection.
4. Users can pick up their documents at their chosen registration center, with reduced waiting times.

Future Expansions

While the initial focus is on criminal record certificates, the DGSN plans to expand E-Police services to include:

• Residency certificates
• National identity card renewals
• Other administrative documents

Impact on Public Service

The launch of E-Police represents a significant step in Morocco's digital transformation strategy:

• Simplifies administrative procedures
• Reduces unnecessary travel for citizens
• Enhances the efficiency of police services
• Aligns with international e-government standards

By digitizing these services, the DGSN aims to create a more accessible, efficient, and citizen-centric police force, reflecting Morocco's commitment to modernizing its public administration through technology.